Shipping
Where it ships from, how long it takes, who carries the box.
The four questions every Spunhall buyer asks before they check out — ship-from location, processing time, carrier partners, and the regions the studio serves at launch. Anything urgent goes to the studio inbox.
Already ordered
Track your order
The order id (printed on the receipt) plus the email used at checkout — both fields together open the current step-by-step indicator, shipping summary, and the carrier's tracking page once it ships.
Need to return an item
Start a return request.
14-day window, refund or replacement, single optional photo. The studio replies within two business days with a tracking number for the reply.