Returns & RMA

Tell us what broke, send a photo, we'll handle it.

Order ID, the email used at checkout, the closest reason, and an optional photo. Get a confirmation screen with an RMA reference on the spot — a personal reply within 2 business days, from the founder.

The name we should use when we reply about your return.

Printed on the receipt or order confirmation email — for example, SH-2026-0142.

The email used at checkout — used to confirm the order belongs to you.

Pick the closest match — the studio replies by email to confirm next steps.

Up to 1000 characters.

JPEG or PNG, up to 5 MB — a single photo of the damage or wrong item speeds up the reply.

You'll get a confirmation screen with an RMA reference to track the reply.